Refunds
Last updated 23 August 2026
Thirty days from the day your season starts. In full. You do not have to give a reason.
The window runs from the day your season starts, not the day you paid. Seats open about two weeks before the first week unlocks, and buying early should not cost you part of your own trial.
Thirty days is four Saturdays. That is long enough to see whether this fits your family — deliberately longer than the product’s own weekly cycle, so you are judging the thing rather than judging one bad week.
The promise
Thirty days from the day your season starts, we refund what you paid, in full.
You do not have to give a reason, and we will not ask you for one or try to talk you out of it.
For Season 0, that means the window closes 30 days after Monday 21 September 2026 — whatever date you bought your seat.
How to ask
Email hello@conundrumcurriculum.com. One person reads that address. You can also request a refund directly through Paddle, whose name is on your receipt and on your card statement — Paddle is the merchant of record and processes the refund either way.
If you are past Paddle’s own 30-days-from-purchase window but inside ours, write to us rather than to Paddle — the extra stretch is our promise, not theirs, and we authorise it by hand.
If you bought one season
A season is a one-time purchase, not a subscription. There is nothing to cancel and nothing renews on its own: when the eight weeks end, you are not charged again unless you choose to buy the next season.
Inside the 30 days, you get all of it back. After the 30 days, that season is not refundable — but it also does not expire, and you keep access to its material.
If you bought a year
A year is a subscription. It is billed once a year and it covers 5 seasons, 40 weeks of material, with breaks between seasons — five seasons is what a year of this is, and the gaps between them are deliberate, not an interruption.
Inside 30 days of your first season starting: full refund, and the subscription ends.
After that: you can cancel any time, and you keep access until the end of the season you are in. We do not refund the unused part of a year after the 30 days.
Cancelling stops the next yearly charge. It does not remove what you have already worked through.
If we fail to deliver
This one is not bound by 30 days and never will be. If the material does not arrive — a week’s conundrums do not appear, the follow-up questions are broken, the site is not there — that is a failure to deliver what you bought, and you get your money back for it whenever it happens.
Write to us. You do not need to have noticed it within any particular window.
The founding family price
The first 100 families pay half price, and keep paying half price for as long as they keep going. In return we ask for two pieces of feedback — one mid-season, one at the end. That is the condition of getting the price, not an ongoing test: once you have sent both, the discount is yours and we stop asking.
On a yearly subscription: the half price holds while the subscription runs. Cancel, and it ends.
On season-by-season purchases: the half price holds while you keep buying each season. Skip one, and it ends.
A seat that lapses goes to someone on the waiting list. Nothing else about your access changes.
Taking a refund inside the 30 days releases the seat. You are welcome to come back at whatever the price is then.
What this does not cover
Deciding your child is too young or too old for it is a reason, and it is covered — that is what the 30 days is for. So is finding that the evenings do not work in your house.
We cannot refund a season you have finished and then asked about months later. Beyond the window, the answer is the answer.